Hey Matt,
Thank You for the compliment. I do agree that customer service is an important thing no matter which department you are in. Unfortunatley there are some employees in departments whether its ACS, Inflight, or Flight Operations that don't show a good level of customer service to our passengers. I agree it is a total drag. But it's people like you and I who pick up the slack and try to do our best to exceed our customer's expectations. Plus it makes you feel good at the end of the day knowing you did something good. Thank you again for noticing and see you on the 16th. How are things going by the way?
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